We Asked. You Answered.

Team Pain Points Survey — May 2026

21 responses | 5 departments

First, What You Said About Us

"It feels GOOD to come into work now. There was a time when Sunday evenings were high anxiety for me. Such a positive shift."

— Care Team

"I genuinely love my job and am thankful for the opportunity to discuss how we can make things even better!"

— Care Team

"Over all I see the change and I see the path and things are shaping into a beautiful place."

— Care Team

"I'm very proud of the work we have put in within the past year. As a team we have grown stronger."

— Care Team

Duplicate Work

6 out of 21 responses (29%)

"There's a lot of repetitive manual tasks that could be streamlined."

— Care Team

Training Gaps

6 out of 21 responses (29%)

"More training on de-escalation, especially for people new to the field."

— Lead Caregivers

Unclear Processes

7 out of 21 responses (33%)

"I'll ask for clarification and someone will say they've been told to do it a different way."

— Care Team

System & Software Issues

7 out of 21 responses (33%)

"We have been having a lot of problems with Dialpad and AxisCare."

— Care Team

Communication Issues

10 out of 21 responses (48%)

"Information comes through multiple channels without a consistent process."

— HR/Payroll

"Not enough people utilizing the tools we have to gather info prior to reaching out."

— Care Team

We Heard You. Here's What We're Doing.

The Root Cause

3 of the top 5 pain points trace to one system issue: no single source of truth. Information lives in multiple places, arrives through different channels, and has no canonical current version.

Fix the system, and Communication, Unclear Processes, and System Issues all improve together.

30-Day Sprint

1
Week 1: Audit all one-pagers, pick one communication channel
2
Week 2: Consolidate docs to one location, archive outdated versions
3
Week 3: Train the team, update onboarding checklist
4
Week 4: Measure, pulse survey, report back